Refund policy

At Poo & Parvati, we want you to love what you order. Please review the following policy before making a purchase.

Returns

We do not accept returns for change of mind, personal preference or incorrect size selection.

Exchanges

Exchanges may be requested for eligible sizing or manufacturing issues, subject to approval.

To request an exchange:

• Contact us with clear photos and a video of the package being opened.
• The item must be unused, unworn, unwashed and have all original tags attached.
• Requests must be made within 48 hours of delivery.

All exchange requests are subject to inspection and availability of the requested size or product.

Refunds

Refunds are not offered for change-of-mind returns. Where a refund is approved for an eligible issue, it will be processed to the original payment method. Processing times may vary depending on the payment provider and bank.

Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with photographs and an unboxing video so we can review the issue and assist you.

CANCELLATION POLICY

At Poo & Parvati, each order is prepared with care. If you need to cancel an order, please contact us within 24 hours of placing your order.

• Cancellation window: Requests must be made within 24 hours of placing the order.
• After 24 hours: Cancellation requests may not be accepted once the order has been processed or prepared for dispatch.
• Refunds: If your cancellation is approved and payment has already been made, the eligible refund will be initiated to the original payment method. The time taken for the amount to reflect depends on the payment provider and bank.

To request a cancellation, contact us at:

Email: contact@pooandparvati.com